Shipping policy

At Glatche, our goal is to provide you with the best shipping options, no matter where you are. Our mission every day is to deliver to customers across United States and make sure that you deserve the most quality levels of responsiveness at any time”

Once an order has been submitted, you will be provided order status and shipping information and receive the tracking number (via email) once your order has been shipped.

Shipping Charges:

United States

  • Free shipping on orders over $69

  • $5 flat rate on orders $69 and under

United Kingdom

  • Free shipping on orders over £51

  • £5 flat rate on orders £51 and under

Netherlands

  • Free shipping on orders over €59

  • €5 flat rate on orders €59 and under

Delivery Times

Handling time: 1-2 Business Days (Monday to Friday)

Transit time: 3-6 Business Days (Monday to Friday)

Delivery Time: 4 to 8 business days.

Order Cut Off Time- 3.00 PM

All orders ship the same day if placed before 3.00 PM (Central European Standard Time)

Time Zone: (GMT+01:00) Central European Standard Time (Berlin)

What happens after I place an order?

You'll receive a confirmation email from us after your order is placed containing your order number and your order receipt. Your order will typically ship out within 1-2 business days (not including holidays). Products that have customizations will take longer to ship out.

Please check your spam folder for the confirmation email if you don't see it in your inbox.

If you don't receive a confirmation email, please email support@glatche.com with the subject line "Order Confirmation Not Received" and someone from our team will get in touch with you.

We will reach out to you separately for items of a custom nature to ensure the proper customizations are applied. These items will only be processed and shipped out after we receive the customizations.

How do I check the status of my order?

Once an order has been submitted, you will be provided order status and shipping information and receive email once your order has been shipped. If you haven't received an email after 7 business days, please email at support@glatche.com and we will assist you from there.

Contact Info:

Address: Kottbusser Damm 85, 10967 Berlin, Germany

Phone Number: +49 176 64027765

Email: support@glatche.com

Business Hours: Monday - Friday 8:00 AM to 5:00 PM (CET)